Terms & Conditions

This website is the property of Will Solomon Studios and by visiting this website you agree to the terms of use set out below.

This website and its contents shall be governed in accordance with the laws of England & Wales and the English Courts shall have exclusive jurisdiction against any claim arising from or related to a visit to our site and we retain the right to bring proceedings against you in your country of residence or any other relevant country.

Terms and Conditions of Sale

Please read the following important terms and conditions before you buy anything on our site.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means William Solomon, trading as Will Solomon Studios, 5 Dickson House 3 Grove Road, Richmond, TW10 6SP; and
  • ‘You’ or ‘your’ means the person using our site to buy goods from us.
    If you don’t understand any of this contract and want to talk to us about it, please contact us by email : William@WillSolomonStudios.co.uk (emails will be responded to within 3 working days);

1.    Introduction

1.1.    If you buy goods on our site you agree to be legally bound by this contract.

1.2.    This contract is only available in English. No other languages will apply to this contract.

1.3.    When buying any goods you also agree to be legally bound by:

1.3.1.    our website terms and conditions;

1.3.2.    extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you one month's notice; and

1.3.3.    specific terms which apply to certain goods. If there are  specific terms these will be agreed between you and us by email or otherwise in writing.

All these documents form part of this contract as though set out in full here.

2.    Information we give you

2.1.    By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. These terms and conditions together with the information on the specific website for the goods you are purchasing contain this key information. If you require further information, please contact us using the contact email address above.

2.2.    The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3.    If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. This right does not apply where the goods are custom made for you.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

3.    Ordering goods from us

3.1.    Below, we set out how a legally binding contract between you and us is made.

3.2.    You place an order on the site by clicking the 'order' button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

3.2.1.    When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

3.2.2.    We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a)    the goods are unavailable;
(b)    we cannot authorise your payment;
(c)    you are not allowed to buy the goods from us;
(d)    we are not allowed to sell the goods to you;
(e)    you have ordered too many goods; or
(f)    there has been a mistake on the pricing or description of the goods.

3.2.3.    We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a)    a legally binding contract will be in place between you and us; and
(b)    we will dispatch the goods to you.

3.3.    You warrant and represent that you are aged 18 or over.

4.    Right to cancel this contract

4.1.    You have the right to cancel this contract within 14 days without giving any reason.

4.2.    The cancellation period will expire after 14 days from the day you take physical possession of the goods.

4.3.    To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To Will Solomon Studios:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate

4.    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.    Effects of cancellation

5.1.    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2.    We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

5.3.    We will make the reimbursement without undue delay, and not later than:

5.3.1.    14 days after the day we received back from you any goods supplied; or

5.3.2.    (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

5.3.3.    if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

5.4.    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5.5.    If you have received goods:

5.5.1.    you shall send back the goods or hand them over to William Solomon or someone authorised in writing by William Solomon, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired

5.5.2.    you will have to bear the direct cost of returning the goods

5.5.3.    you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.6    If we cancel the contract we will notify you by email and will credit your account and sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer additional compensation for any disappointment suffered.

6.    Delivery

6.1.    We will deliver the goods ordered by you, once payment has been received, to the address you give for delivery at the time you make the order. If you want to see your delivery options, these are shown once you enter your address at the 'buy it now' stage when you place your order.

6.2.    We will endeavour to deliver the goods as soon as possible after your order is accepted and in any event within 30 days. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3).

6.3.    If something happens which:

6.3.1.    is outside of our control; and

6.3.2.    affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

6.4.    Delivery of the goods will be undertaken by our selected courier service to the address that you have given to us. Delivery will be deemed to have taken place once the courier has obtained the signature of a person at the delivery address.

6.5.    Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

6.5.1.    let you know;

6.5.2.    cancel your order; and

6.5.3.    give you a refund.

6.6.    You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

7.    Payment

7.1.    Payments shall be made using Paypal.

7.2.    In the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us including but not limited to payment details.

7.3.    Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.

7.4.    The price of the goods:

7.4.1.    is in pounds sterling (£)(GBP); and

7.4.2.    does not include the cost of delivering the goods (if you want delivery options and costs, see the delivery options at the 'buy it now stage' when you place your order).

8.    Nature of the goods

8.1.    The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

8.1.1.    are of satisfactory quality;

8.1.2.    are fit for purpose; and

8.1.3.    match the description, sample or model; and

8.2.    We must provide you with goods that comply with your legal rights.

8.3.    The packaging of the goods may vary from time to time.

8.4.    While we try to make sure that:

8.4.1.    all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small and reasonable tolerance in such weights, sizes and measurements in items of clothing; and

8.4.2.    the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

9.    Faulty goods

9.1.    Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out in this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

9.1.1.    contact us using the email address above; or

9.1.2.    visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.

9.2.    Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

9.3.    Please contact us using the email address above, if you want:

9.3.1.    us to repair the goods;

9.3.2.    us to replace the goods;

9.3.3.    a price reduction; or

9.3.4.    to reject the goods and get a refund.

10.    End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11.    Limit on our responsibility to you

11.1.    Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

11.1.1.    losses that:

(a)    were not foreseeable to you and us when the contract was formed; or
(b)    that were not caused by any breach on our part;

11.1.2.    business losses; and

11.1.3.    losses to non-consumers.

12.    Disputes

12.1.    We will try to resolve any disputes with you quickly and efficiently.

12.2.    If you are unhappy with:

12.2.1.    the goods;

12.2.2.    our service to you; or

12.2.3.    any other matter;
please contact us as soon as possible.

12.3.    Relevant United Kingdom law will apply to this contract.

13.    Events beyond our control

13.1    We shall have no liability to you for any failure to deliver goods or any delay in doing so or for any damage or defect to the goods delivered that is caused by any event or circumstance beyond our reasonable control.

14.    Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

15    Other policies

You acknowledge and agree to be bound by our website terms and conditions policy and any other policy made clearly available on our website homepage.

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